Shipping policy
SHIPPING POLICY
PROCESSING TIME
All orders are processed within 1-3 business days. Orders are not shipped on weekends or holidays. During periods of high order volume, processing may take a little longer.
SHIPPING AND DELIVERY
We currently ship to addresses within the United States only.
Our products are shipped directly from our overseas manufacturing and fulfillment partners. Because of this, delivery takes longer than it would from a domestic warehouse.
Estimated delivery time: 8-12 business days after processing.
Total time from order to delivery: approximately 9-15 business days.
Delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors beyond our control.
SHIPPING COSTS
Standard shipping is free on all orders within the United States. There are no hidden shipping fees at checkout.
ORDER TRACKING
Once your order ships, you will receive a confirmation email with tracking information. Tracking can take 3-5 business days to show its first scan after you receive that email.
If you have not received tracking information within 5 business days of placing your order, email us at support@daphnely.com and we will look into it for you.
MULTIPLE ITEMS IN ONE ORDER
If you order more than one item, your items may arrive in separate packages and on different days. This is normal and does not mean that part of your order is missing.
WRONG ADDRESS
Please make sure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you notice a mistake, contact us at support@daphnely.com as soon as possible and we will do our best to correct it before the order ships.
LOST OR DELAYED PACKAGES
If your order has not arrived within 20 business days of the shipping confirmation email, contact us at support@daphnely.com. We will either resend your order or issue a full refund.
CONTACT US
DaphNeph LLC, doing business as Daphnely
Email: support@daphnely.com
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
We reply to all emails within 1 business day.