Refund policy

RETURN AND REFUND POLICY

 

We want you to love your purchase. If you are not completely satisfied, we are here to help.

 

RETURN WINDOW

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging.

 

HOW TO START A RETURN

Email us at support@daphnely.com with your order number and the reason for the return. We respond within 1 business day. If your return is approved, we will send you the return address and instructions.

 

Please do not send any item back before contacting us. Returns sent without prior approval cannot be processed.

 

WHO PAYS FOR RETURN SHIPPING

If the item arrived damaged, defective, or was not what you ordered, we cover the return shipping cost and there is nothing for you to pay.

 

If you are returning an item because you changed your mind, the return shipping cost is yours. Original shipping charges, where any applied, are not refunded.

 

DAMAGED, DEFECTIVE OR WRONG ITEMS

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We will make it right with a replacement or a full refund at no cost to you.

 

REFUNDS

Once your returned item is received and inspected, or once we approve a refund without a return, we will process the refund within 5 business days to your original payment method. Depending on your bank or card issuer, it may take an additional 5 to 10 business days for the money to appear on your statement.

 

We will email you as soon as the refund has been issued.

 

ORDER CANCELLATION

You may cancel your order for a full refund at any time before it ships. Orders usually ship 1 to 3 business days after they are placed. Email support@daphnely.com as soon as possible and we will cancel the order if it has not yet been handed to the carrier.

 

If the order has already shipped, it can no longer be cancelled, but you may still return it under the 30-day return window above.

 

LATE OR MISSING ORDERS

If your order has not arrived within 20 business days of the shipping confirmation email, contact us at support@daphnely.com. We will either resend your order or issue a full refund.

 

NON-RETURNABLE ITEMS

Items that have been used, damaged by the customer, or are not in their original condition cannot be returned. Gift cards are non-returnable.

 

QUESTIONS

DaphNeph LLC, doing business as Daphnely

30 N Gould St, Ste R, #22458, Sheridan, WY 82801, United States

Email: support@daphnely.com

Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time