Frequently Asked Questions
Shipping
Where do you ship from?
All orders ship from US warehouses in Georgia, California and Texas, operated by our fulfillment partners. We do not ship from overseas, so there are no customs delays or import fees.
Where do you ship to?
We ship to addresses within the United States only. We do not currently ship internationally.
How much does shipping cost?
Standard shipping is free on every order within the United States. There are no hidden shipping fees at checkout.
How long will my order take to arrive?
Orders are processed within 1–3 business days. Delivery then typically takes 3–5 business days by UPS, FedEx, USPS or DHL (up to 7 for remote addresses), so expect about 4–10 business days in total. Each product page also shows its delivery estimate.
How do I track my order?
Once your order ships you will receive a confirmation email with tracking information. The first tracking scan can take 1–2 business days to appear. If you have not received tracking within 5 business days of placing your order, email support@daphnely.com and we will look into it.
My order arrived in two packages. Is something missing?
No. If you order more than one item, your items may ship from different warehouses and arrive in separate packages on different days. This is normal.
What if my order never arrives?
If your order has not arrived within 20 business days of the shipping confirmation email, contact us. We will either resend your order or issue a full refund.
Returns and refunds
What is your return policy?
You may request a return within 30 days of receiving your order. The item must be unused, in its original condition, and in its original packaging.
How do I start a return?
Email support@daphnely.com with your order number and the reason for the return. We respond within 1 business day. If your return is approved we will send you the return address and instructions. Please do not send anything back before contacting us, as returns sent without prior approval cannot be processed.
Who pays for return shipping?
If the item arrived damaged, defective, or was not what you ordered, we cover the return shipping cost. If you are returning an item because you changed your mind, the return shipping cost is yours.
My item arrived damaged or incorrect. What now?
Contact us within 7 days of delivery with photos of the issue. We will make it right with a replacement or a full refund at no cost to you.
When will I get my refund?
Once your returned item is received and inspected, or once we approve a refund without a return, we process the refund within 5 business days to your original payment method. Depending on your bank, it may take an additional 5 to 10 business days to appear on your statement.
Can I cancel my order?
Yes, at any time before it ships, for a full refund. Email us as soon as possible. If the order has already shipped it can no longer be cancelled, but you may still return it within the 30-day return window.
Orders and payment
What payment methods do you accept?
We accept major credit and debit cards, PayPal, Shop Pay, Apple Pay and Google Pay. Checkout is handled by Shopify over an encrypted connection. We never see or store your card details.
Is there a discount on larger orders?
Yes. Orders of $40 or more get 10% off automatically at checkout. No code is needed.
Will I be charged sales tax?
Any applicable sales tax is calculated and shown at checkout before you pay. The total you see at checkout is the total you pay.
About us and contact
Who is Daphnely?
Daphnely is the trading name of DaphNeph LLC, a company registered in the State of Wyoming, United States. We sell practical products for pets, home and car, shipped from US warehouses operated by our fulfillment partners.
How do I reach you?
DaphNeph LLC, doing business as Daphnely
Registered business address: 30 N Gould St, Ste R, #22458, Sheridan, WY 82801, United States
Email: support@daphnely.com
Phone: +1 (307) 291-8006
Support hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
We reply to every email within 1 business day.