Frequently Asked Questions
How long does shipping take?
Orders are processed within 1-3 business days. Delivery then takes 8-12 business days. In total, expect roughly 9-15 business days from the day you order. You will receive a tracking link by email once your order ships.
Where do you ship from?
We do not run our own warehouse. Our products are made and shipped by our overseas manufacturing and fulfillment partners, who send each order directly to you. That is why delivery takes longer than a domestic warehouse would, and it is also what lets us keep shipping free. We would rather be honest about the timing than over-promise.
Do you ship outside the US?
Not at the moment. We ship to addresses within the United States only, and all prices are shown in United States Dollars.
How much is shipping?
Standard shipping is free on every order within the United States. There are no hidden fees at checkout.
When will I get my tracking number?
You will get a shipping confirmation email once your order leaves. Tracking can take 3-5 business days to show its first scan after that email. If you have not received tracking within 5 business days of ordering, email support@daphnely.com and we will look into it.
My order has two items. Will they arrive together?
Not necessarily. Items may ship in separate packages and arrive on different days. That is normal and does not mean part of your order is missing.
What if my order never arrives?
If your order has not arrived within 20 business days of the shipping confirmation email, contact us at support@daphnely.com. We will either resend it or issue a full refund.
What is your return policy?
You can return most items within 30 days of delivery for a refund. Items should be unused and in their original packaging. If an item arrives damaged, defective, or incorrect, we cover the return - just email us a photo within 7 days of delivery. For change-of-mind returns, the customer covers return shipping.
Email support@daphnely.com before sending anything back. We will send you the return address once your return is approved.
How long do refunds take?
Once your return is received and inspected, we process the refund within 5 business days to your original payment method. Your bank or card issuer may take another 5 to 10 business days to show it on your statement.
Can I cancel my order?
Yes, any time before it ships. Email support@daphnely.com as soon as you can. Once the order has been handed to the carrier it cannot be cancelled, but you can still return it under the 30-day policy.
What payment methods do you accept?
We accept major credit and debit cards including Visa, Mastercard, American Express, Discover and Diners Club, plus Shop Pay, Apple Pay, Google Pay and PayPal. Checkout is handled by Shopify over an encrypted SSL connection. We never see or store your card details.
Is there a discount on larger orders?
Yes. Orders of $60 or more get 10% off automatically at checkout. No code is needed.
Will I be charged sales tax?
Any applicable sales tax is calculated and shown at checkout before you pay. There are no shipping fees and no handling fees added at checkout.
How do I reach a human?
Email: support@daphnely.com
Phone: +1 (307) 291-8006
Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
A real person reads every message and we typically respond within one business day.
Who runs Daphnely?
Daphnely is the trading name of DaphNeph LLC, 30 N Gould St, Ste R, #22458, Sheridan, WY 82801, United States.