Frequently Asked Questions

How long does shipping take?

Orders are processed within 1–2 business days. Standard delivery within the United States typically takes 8–12 business days after processing. You'll receive a tracking link by email once your order ships.

Where do you ship from?

We work with vetted fulfillment partners and ship directly to you. Delivery times reflect this — we'd rather be honest about timing than over-promise.

Do you ship outside the US?

Right now we focus on the United States to keep delivery reliable and fast.

What is your return policy?

You can return most items within 30 days of delivery for a refund. Items should be unused and in original packaging. If an item arrives damaged, defective, or incorrect, we cover the return — just email us a photo. For change-of-mind returns, the customer covers return shipping.

How do I track my order?

Every shipped order gets a tracking link by email. Can't find it? Email us with your order number and we'll resend it.

How can I contact you?

Email daphne@daphne.com.mx. A real person reads every message and we typically respond within one business day.